FAQs

What are freeze dried products?

Freeze-dried products are foods preserved by freezing them and then placing them in a vacuum to allow the ice to turn directly into vapor, a process called sublimation. This method removes moisture while retaining the food's original flavor, nutrients, and texture, and it creates a lightweight, shelf-stable product that can last for many years.

Are they safe for pets?

How to order?

What is the shipping cost?

Do you offer discounts?

You can order through our website. If you have any questions or issues, you can contact our support staff for further assistance.

Yes. Discounts, coupons and other benefits are available for existing customers. You can order directly from our website and join our mailing list to receive notification of these benefits.

Yes, freeze-dried products are generally safe for pets, but there are important risks and precautions to consider. They are safe if properly prepared and handled, but if fed dry as a meal, they can cause constipation or intestinal blockage because the lack of water requires pets to drink significantly more.

Shipping costs vary depending upon the order. Freebies orders only pay for shipping based upon the limited quantity available. Other orders may receive free shipping if exceeding a certain amount. Typically, orders are shipped by standard USPS methods unless otherwise requested and payment for expedited shipping is remitted.